The following is an extract of the SkillsGroup 2006 Salary Survey for Irish Call Centers.
Customer Service
Dublin
Cork
Limerick
Waterford
Midlands
Call Centre Manager *
75-95
58-84
55-75
50-75
Call Centre Manager with language *
60-85
60-80
55-80
Customer Service Manager*
45
38-50
35-50
30-45
Customer Service Manager with Language*
50-70
40-60
38-55
Customer Service Supervisor*
40
25-32
23-32
22-28
Customer Service Supervisor with language*
40-50
25-35
23-30
Customer Service Team Leader**
30-35
19-24
18-23
17-22
18-24
Customer Service Team Leader with language **
30-40
20-25
19-25
Customer Service Agent 3+ years**
28
18-22
17-20
17-19
Customer Service Agent 3+ years with language **
25-30
19-23
Customer Service Agent (0-3 yrs experience) **
25
16-19
15-18
15-17
16-18
Customer Service Agent (0-3 yrs experience)
with language **
17-25
16-20
17-21
Order Entry Clerk
22
Order Entry Clerk with language **
20-24
Order Entry Manager
32-34
31-33
30-32
Order Entry Manager with language **
28-30
33-36
31-35
Telesales / Telemarketing
Telesales Manager*
35-45
Telesales Manager with language*
Telesales Supervisor *
35
22-25
Telesales Supervisor (With Language)*
23-28
24-28
Inbound Telesales*
25 + ote
Inbound Telesales with language**
20-28
Outbound Telesales**
17-23
Outbound Telesales with language**
26-36
18-25
Direct Marketing Specialist
19-34
20-29
17-29
16-25
* Standard benefits incl. an annual performance bonus of 10%-15%, VHI, Pension
** Plus performance related bonus. Language bonus: 8-10% of salary per year, 800-1000.
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