IRISH CALL CENTER SALARIES 2006

The following is an extract of the SkillsGroup 2006 Salary Survey for Irish Call Centers.

Customer Service

Dublin  €

Cork  €

Limerick  €

Waterford  €

Midlands  €

Call Centre Manager *

75-95   

 

58-84

55-75   

50-75

50-75

Call Centre Manager with language *

 

75-95

60-85

60-80

55-80

55-80

Customer Service Manager* 

 

45

38-50

35-50

30-45

30-45

Customer Service Manager with Language* 

 

50-70

40-60

40-60

38-55

38-50

Customer Service Supervisor* 

 

40

25-32

23-32

22-28

22-28

Customer Service Supervisor with language*

40-50

 

25-35

25-35

23-30

23-30

Customer Service Team Leader**

 

30-35

19-24

18-23

17-22

18-24

Customer Service Team Leader with language **

 

30-40

20-25

20-25

18-23

19-25

Customer Service Agent 3+ years** 

28                                

18-22

17-20

17-19

18-22

Customer Service Agent 3+ years with language **

 

25-30

20-25

20-25

19-23

19-24

Customer Service Agent (0-3 yrs experience) **

 

25

16-19

15-18

15-17

16-18

Customer Service Agent (0-3 yrs experience)

with language **

 

17-25

16-20

16-20

16-19

17-21

Order Entry Clerk 

 

22

16-19

16-19

 

15-18

16-18

Order Entry Clerk with language **

 

20-24

18-22

17-20

16-19

17-19

Order Entry Manager

 

32-34

31-33

31-33

30-32

30-32

Order Entry Manager with language **

 

28-30

33-36

33-36

31-35

31-35

 

Telesales / Telemarketing

 

 

 

 

 

 

Telesales Manager*

40

35-45

35-45

30-40

30-40

 

Telesales Manager with language*

45

38-50

38-50

35-45

35-45

 

Telesales Supervisor *

35

22-25

20-25

18-23

18-24

 

Telesales Supervisor (With Language)*

40

25-30

25-30

23-28

24-28

 

 

 

 

 

 

 

Inbound Telesales*

25 + ote

16-20

16-20

15-18

16-18

 

Inbound Telesales with language**

20-28

17-20

17-20

16-18

17-19

 

Outbound Telesales**

25 + ote

17-23

17-23

16-20

16-19

 

Outbound Telesales with language**

26-36

18-25

18-25

17-23

17-23

 

Direct Marketing Specialist

19-34

20-29

17-29

16-25

17-25

 

* Standard benefits incl. an annual performance bonus of 10%-15%, VHI, Pension

** Plus performance related bonus. Language bonus: 8-10% of salary per year, €800-1000.

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